Ticket lifecycle & SLA
Create, assign, prioritize, tag and track every ticket. SLA clocks, snooze and breach alerts built in. Every panel states exactly what it counts.
The help desk you run yourself.
CapyDesk ships as one Go binary and one PostgreSQL database. Email, Telegram, Web Push and a customer portal land in the same ticket conversation, with the day-to-day polish of a commercial SaaS, on your own infrastructure.
GoFiber v3PostgreSQLIMAP ingestionTelegramWeb PushSSEAGPL-3.0
GoFiber v3PostgreSQLIMAP ingestionTelegramWeb PushSSEAGPL-3.0
1
Go binary to deploy
4
Channels into one ticket
0
Vendor accounts
100%
Self-hosted, AGPL-3.0
Everything a busy desk needs
Ticket lifecycle, SLA clocks, multi-channel notifications and a customer portal. The workflow a real operations team runs every day, in one deployable binary.
Conversation-first
Public and internal comments, CCs and followers, auto-reopen on customer replies, full audit history on every thread.
Customer portal
Passwordless magic-link login, a mobile-first timeline and real-time toasts over Server-Sent Events.
Phone client
Queues with swipe-to-take, one-round-trip ticket opening, a docked composer and saved replies.
Email automation
IMAP polling turns inbound mail into tickets; outbound through SMTP, SendGrid, Mailgun or ZeptoMail.
Notification matrix
Bell, browser notifications, Telegram and email. Per-event routing with roll-ups, mutes and quiet hours.
One desk, every screen
The same binary serves the full desk, the customer portal and the phone client. Dark mode included.
Work the conversation, not the queue
Every ticket opens as a conversation: original post, replies, internal notes, time log and a details rail with SLA, priority and assignment.
Service quality at a glance
SLA attainment, first-response percentiles, CSAT and volume trends. Measured honestly, counted exactly.
A pocket desk for technicians
Below 1024px the same app becomes the phone client: queues, swipe-to-take, docked composer and push with actions.
Every channel lands in the same ticket
One notification matrix routes each event to the right place: per event, per person, with quiet hours.
IMAP polling in, SMTP or a provider out.
Telegram
Lifecycle events as channel threads; per-agent DMs.
Web Push
VAPID push with actions and an app-icon badge.
Web portal
Magic-link login and live toasts over SSE.
Self-hosted. Inspectable. Yours.
Every part is open: clone the repo, run it on your own metal, fork it. The parts list is public.
- License
- AGPL-3.0
- Runtime
- Go 1.23 · Fiber v3
- Database
- PostgreSQL 16+
- Source
- git.ntg.co/Quixotic/capydesk
Ready when you are.
Open the desk, or take the source and run it yourself.